Unable to connect iPhone 7 device with SeeTest

Hi,

While connecting iPhone 7 device with seeTest I get the following error: -

Error Logs-
"2020-03-24 15:50:42,351 [AWT-EventQueue-0] (imagestudio.actions.OpenDeviceAction) INFO Action: Open Device
2020-03-24 15:50:43,405 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (experitest.device.Device) DEBUG Open device
2020-03-24 15:50:43,406 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (agent.appiphone.AppIPhoneInjector) INFO Closing injector for ios_app:gulivi’s iPhone
2020-03-24 15:50:43,406 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (image.agent.Injector) WARN Closing socket with a device
2020-03-24 15:50:43,406 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (agent.appiphone.AppIPhoneDevice) WARN set device quality is not supported for local ios device
2020-03-24 15:50:43,406 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (agent.appiphone.AppIPhoneInjector) INFO Need to create new UiAutomation to: gulivi’s iPhone
2020-03-24 15:50:43,406 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (device.ios.IosUiAutomationFactory) INFO creating local ios XCAutomation
2020-03-24 15:50:43,406 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (ios.connection.AbstractIosXCAutomation) INFO Reinit of Cyder connection to 812983f7f9b197069141a00b96b7b891fafcdecc
2020-03-24 15:50:43,407 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (ios.connection.AbstractIosXCAutomation) INFO XCAutomation com.experitest.device.ios.connection.LocalIosXcAutomationImpl@13dd60d 812983f7f9b197069141a00b96b7b891fafcdecc is closing.
2020-03-24 15:50:43,407 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (device.ios.IphoneUtils) INFO Getting device development status from 812983f7f9b197069141a00b96b7b891fafcdecc
2020-03-24 15:50:43,527 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (device.ios.IphoneUtils) INFO Checking whether device is authorized 812983f7f9b197069141a00b96b7b891fafcdecc
2020-03-24 15:50:43,600 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (device.ios.IphoneUtils) DEBUG Pairing status description: Paired: Pairing successfully validated.
2020-03-24 15:50:43,600 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (device.ios.IphoneUtils) INFO Getting device properties from 812983f7f9b197069141a00b96b7b891fafcdecc
2020-03-24 15:50:44,649 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (device.ios.IphoneUtils) WARN Could not mount image: Compiled on Jun 5 2019 14:49:14
Uploading C:\Users\gulivi\AppData\Local\Temp\seetest\out7033480745676409095\DeveloperDiskImage.dmg
Mounting…
Error: mount_image returned -3

2020-03-24 15:50:44,660 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (device.ios.IphoneUtils) ERROR Failed to setup developer mode on device 812983f7f9b197069141a00b96b7b891fafcdecc. Reason: Unknown. See stack trace.
com.experitest.image.agent.InternalException: Dev mode utility failed
at com.experitest.device.ios.IphoneUtils.setupDevelopmentMode(IphoneUtils.java:672)
at com.experitest.device.ios.IphoneUtils.setupDevelopmentMode(IphoneUtils.java:634)
at com.experitest.device.ios.InstrumentsConnectionWrapper.(InstrumentsConnectionWrapper.java:156)
at com.experitest.device.ios.InstrumentsConnectionWrapper.getInstrumentsConnection(InstrumentsConnectionWrapper.java:109)
at com.experitest.device.ios.connection.LocalIosXcAutomationImpl.lambda$getInstrumentsConnection$5(LocalIosXcAutomationImpl.java:617)
at java.util.Optional.orElseGet(Unknown Source)
at com.experitest.device.ios.connection.LocalIosXcAutomationImpl.getInstrumentsConnection(LocalIosXcAutomationImpl.java:617)
at com.experitest.device.ios.connection.LocalIosXcAutomationImpl.killPaltielX(LocalIosXcAutomationImpl.java:605)
at com.experitest.device.ios.connection.LocalIosXcAutomationImpl.restartPaltiel(LocalIosXcAutomationImpl.java:380)
at com.experitest.device.ios.connection.AbstractIosXCAutomation.init(AbstractIosXCAutomation.java:1452)
at com.experitest.device.ios.connection.AbstractIosXCAutomation.reinit(AbstractIosXCAutomation.java:1423)
at com.experitest.device.ios.IosUiAutomationFactory.createXcAutomation(IosUiAutomationFactory.java:77)
at com.experitest.device.ios.IosUiAutomationFactory.getNewInstance(IosUiAutomationFactory.java:56)
at com.experitest.device.ios.IosUiAutomationFactory.createInner(IosUiAutomationFactory.java:46)
at com.experitest.device.ios.IosUiAutomationFactory.create(IosUiAutomationFactory.java:36)
at com.experitest.image.agent.appiphone.AppIPhoneInjector.getUiAutomation(AppIPhoneInjector.java:1712)
at com.experitest.image.agent.appiphone.AppIPhoneInjector.runUiAutomationIfNeeded(AppIPhoneInjector.java:276)
at com.experitest.image.agent.appiphone.AppIPhoneInjector.init(AppIPhoneInjector.java:211)
at com.experitest.image.agent.appiphone.AppIPhoneInjector.init(AppIPhoneInjector.java:183)
at com.experitest.image.agent.appiphone.AppIPhoneDevice.initInjectorInner(AppIPhoneDevice.java:1183)
at com.experitest.image.agent.appiphone.AppIPhoneDevice.initInjector(AppIPhoneDevice.java:1090)
at imagestudio.uiport.AbstractDeviceUiPort.startOpeningIfIsNot(AbstractDeviceUiPort.java:93)
at imagestudio.uiport.IosDeviceUiPort.startOpeningIfIsNot(IosDeviceUiPort.java:13)
at com.experitest.device.Device.startOpeningIfIsNot(Device.java:561)
at com.experitest.image.agent.appiphone.AppIPhoneDevice.open(AppIPhoneDevice.java:215)
at imagestudio.actions.OpenDeviceAction$OpenWorker$1.innerRun(OpenDeviceAction.java:381)
at com.experitest.utils.background.ThreadRenamingRunnable.run(ThreadRenamingRunnable.java:33)
at com.experitest.utils.TimeLimitedCodeBlock$1.call(TimeLimitedCodeBlock.java:24)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2020-03-24 15:50:44,661 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (ios.connection.AbstractIosXCAutomation) WARN Could not reinit Cyder connection to 812983f7f9b197069141a00b96b7b891fafcdecc, got {}
com.experitest.image.agent.InternalException: Dev mode utility failed
at com.experitest.device.ios.IphoneUtils.setupDevelopmentMode(IphoneUtils.java:672)
at com.experitest.device.ios.IphoneUtils.setupDevelopmentMode(IphoneUtils.java:634)
at com.experitest.device.ios.InstrumentsConnectionWrapper.(InstrumentsConnectionWrapper.java:156)
at com.experitest.device.ios.InstrumentsConnectionWrapper.getInstrumentsConnection(InstrumentsConnectionWrapper.java:109)
at com.experitest.device.ios.connection.LocalIosXcAutomationImpl.lambda$getInstrumentsConnection$5(LocalIosXcAutomationImpl.java:617)
at java.util.Optional.orElseGet(Unknown Source)
at com.experitest.device.ios.connection.LocalIosXcAutomationImpl.getInstrumentsConnection(LocalIosXcAutomationImpl.java:617)
at com.experitest.device.ios.connection.LocalIosXcAutomationImpl.killPaltielX(LocalIosXcAutomationImpl.java:605)
at com.experitest.device.ios.connection.LocalIosXcAutomationImpl.restartPaltiel(LocalIosXcAutomationImpl.java:380)
at com.experitest.device.ios.connection.AbstractIosXCAutomation.init(AbstractIosXCAutomation.java:1452)
at com.experitest.device.ios.connection.AbstractIosXCAutomation.reinit(AbstractIosXCAutomation.java:1423)
at com.experitest.device.ios.IosUiAutomationFactory.createXcAutomation(IosUiAutomationFactory.java:77)
at com.experitest.device.ios.IosUiAutomationFactory.getNewInstance(IosUiAutomationFactory.java:56)
at com.experitest.device.ios.IosUiAutomationFactory.createInner(IosUiAutomationFactory.java:46)
at com.experitest.device.ios.IosUiAutomationFactory.create(IosUiAutomationFactory.java:36)
at com.experitest.image.agent.appiphone.AppIPhoneInjector.getUiAutomation(AppIPhoneInjector.java:1712)
at com.experitest.image.agent.appiphone.AppIPhoneInjector.runUiAutomationIfNeeded(AppIPhoneInjector.java:276)
at com.experitest.image.agent.appiphone.AppIPhoneInjector.init(AppIPhoneInjector.java:211)
at com.experitest.image.agent.appiphone.AppIPhoneInjector.init(AppIPhoneInjector.java:183)
at com.experitest.image.agent.appiphone.AppIPhoneDevice.initInjectorInner(AppIPhoneDevice.java:1183)
at com.experitest.image.agent.appiphone.AppIPhoneDevice.initInjector(AppIPhoneDevice.java:1090)
at imagestudio.uiport.AbstractDeviceUiPort.startOpeningIfIsNot(AbstractDeviceUiPort.java:93)
at imagestudio.uiport.IosDeviceUiPort.startOpeningIfIsNot(IosDeviceUiPort.java:13)
at com.experitest.device.Device.startOpeningIfIsNot(Device.java:561)
at com.experitest.image.agent.appiphone.AppIPhoneDevice.open(AppIPhoneDevice.java:215)
at imagestudio.actions.OpenDeviceAction$OpenWorker$1.innerRun(OpenDeviceAction.java:381)
at com.experitest.utils.background.ThreadRenamingRunnable.run(ThreadRenamingRunnable.java:33)
at com.experitest.utils.TimeLimitedCodeBlock$1.call(TimeLimitedCodeBlock.java:24)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2020-03-24 15:50:44,661 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (agent.appiphone.AppIPhoneInjector) INFO Closing injector for ios_app:gulivi’s iPhone
2020-03-24 15:50:44,661 [pool-16-thread-1–Open device 812983f7f9b197069141a00b96b7b891fafcdecc] (image.agent.Injector) WARN Closing socket with a device"

I’ve setup provision profile management correctly and able to connect to my other device. But now due to Covid-19 we are doing work from home and I’ve a different device (iPhone 7, iOS 13.3) and unable to open this. Kindly look into this asap. Thanks!!!

Best Regards,
Vinod

Check this discussion.

The solution worked in last suggestion in the thread -Open Device stuck: Step 15 of 29 - Dev mode utility failed