Unable to connect iPhone to MAC

appium studio on my mac does not provide the option with .developerprofile and the one with .mobileprovision

othertwo options fail to login

probably because of two factor authentication which cannot be turned off

help please

Please use App specific password using link https://www.imore.com/how-generate-app-specific-passwords-iphone-ipad-mac rather than developer password while configuring provisioning profile.

Wow, this actually helped… thanks a lot

I got everything working, now I am trying to do the same on another Mac mini, but I cannot connect the iPhone again. I got green dot in iOS Profile Management window after I registered my account. But there are no devices listed… and when I try to add the device, it loads all the data but OK button is still inactive and it asks me to register my account again and again… :frowning: I can see my iPhone in iTunes

is there a solution for my latest problem? :confused:

root cause should be same…

Please try to reconfigure again in this mac mini … Please also check log file if you see any errors there

Log file

Help -> Open Logs Folder -> open Appium*.log file

In logs I can only see this: it says no profile found for device, but when I log to developer.apple.com I can clearly see the device being listed there. I also Used this device before on my other Maca

2019-10-02 12:45:42,670 [AWT-EventQueue-0] (imagestudio.actions.AddDeviceAction) INFO 	Action: Add Device
2019-10-02 12:45:43,449 [SwingWorker-pool-9-thread-9] (device.ios.IphoneUtils) INFO 	Getting device properties from eaeabcd574ece9703b200ed0f880c30467564205
2019-10-02 12:45:43,598 [SwingWorker-pool-9-thread-9] (device.manager.DeviceManager) DEBUG	Getting the list of all the iOS deviceInfos that are not presented from cloud server.
2019-10-02 12:45:43,603 [SwingWorker-pool-9-thread-9] (imagestudio.IPhoneAddDialog) INFO 	Device Information
Name: quanti - iPhone
S/N: eaeabcd574ece9703b200ed0f880c30467564205
OS: iOS
Manufacture: Apple
Model: iPhone SE
Version: 13.0
Screen size: Unknown
Connected to: 127.0.0.1:27015

2019-10-02 12:45:43,677 [SwingWorker-pool-9-thread-10] (ios.profile.IosCodeSigningConfUtils) ERROR	Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 12:45:43,677 [SwingWorker-pool-9-thread-10] (device.ios.GenericIPhoneDeviceUtils) INFO 	No profile was found for: eaeabcd574ece9703b200ed0f880c30467564205, will try to get it from the cloud
2019-10-02 12:45:43,731 [SwingWorker-pool-9-thread-10] (ios.profile.IosCodeSigningConfUtils) ERROR	Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 12:45:43,732 [SwingWorker-pool-9-thread-10] (imagestudio.IPhoneAddDialog) WARN 	Cannot enable full control mode for eaeabcd574ece9703b200ed0f880c30467564205
com.experitest.device.ios.profile.NoWorldWideCertificateException: Apple Worldwide Developer Relations Certification Authority doesn't exist
	at com.experitest.device.ios.profile.IosCodeSigningConfUtils.verifyWorldWideCert(IosCodeSigningConfUtils.java:256)
	at com.experitest.device.ios.profile.ProfileManager.certificatesVerification(ProfileManager.java:761)
	at com.experitest.device.ios.profile.ProfileManager.findBestProfile(ProfileManager.java:578)
	at com.experitest.device.ios.profile.ProfileManager.findBestProfile(ProfileManager.java:571)
	at com.experitest.device.ios.profile.ProfileManager.findBestProfile(ProfileManager.java:565)
	at imagestudio.IPhoneAddDialog$8.doInBackground(IPhoneAddDialog.java:528)
	at imagestudio.IPhoneAddDialog$8.doInBackground(IPhoneAddDialog.java:510)
	at javax.swing.SwingWorker$1.call(SwingWorker.java:295)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at javax.swing.SwingWorker.run(SwingWorker.java:334)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
2019-10-02 12:45:44,984 [Devices Connectivity Watch Dog] (device.manager.CheckDevices) ERROR	CheckDevices Thread Failure.
java.io.IOException: Cannot run program "/Applications/AppiumStudio/bin/adb/adb": error=13, Permission denied
	at java.lang.ProcessBuilder.start(ProcessBuilder.java:1048)
	at com.experitest.device.manager.AndroidDeviceManager.getAdbDevices(AndroidDeviceManager.java:592)
	at com.experitest.device.manager.CheckDevices.checkAndroidDevices(AndroidDeviceManager.java:669)
	at com.experitest.device.manager.CheckDevices.run(AndroidDeviceManager.java:654)
Caused by: java.io.IOException: error=13, Permission denied
	at java.lang.UNIXProcess.forkAndExec(Native Method)
	at java.lang.UNIXProcess.<init>(UNIXProcess.java:248)
	at java.lang.ProcessImpl.start(ProcessImpl.java:134)
	at java.lang.ProcessBuilder.start(ProcessBuilder.java:1029)
	... 3 more
2019-10-02 12:45:45,266 [AWT-EventQueue-0] (imagestudio.RegisterIOSDeviceDialog$2) DEBUG	Action: configureProfileButton
2019-10-02 12:45:47,449 [AWT-EventQueue-0] (panels.ios.ProfileImportDialog$2) DEBUG	Action: ImportButton
2019-10-02 12:45:47,472 [AWT-EventQueue-0] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Created RegisterDevAccountPanel:login state
2019-10-02 12:45:48,806 [AWT-EventQueue-0] (ios.instrumentation.ImportIosDeveloperProfile$2) DEBUG	Action: okButton
2019-10-02 12:45:54,992 [Devices Connectivity Watch Dog] (device.manager.CheckDevices) ERROR	CheckDevices Thread Failure.

Please give permission to “/Applications/AppiumStudio/bin/adb/adb” via sudo

no change
I need to connect an iPhone, not an Android

Ths was based on

“n: Cannot run program “/Applications/AppiumStudio/bin/adb/adb”: error=13, Permission denied”

Please delete the log file and let the logs be clean and then paste it.

====================================================================
2019-10-02 14:08:15,746 [main] (imagestudio.ImageStudioApp) INFO 	1 start
2019-10-02 14:08:15,746 [main] (imagestudio.ImageStudioApp) INFO 	1 exception handler set
2019-10-02 14:08:16,905 [main] (experitest.licenseutil.CommunityLicenseUtils) DEBUG	Connection status: 200 OK
2019-10-02 14:08:16,926 [main] (cloudserver.cache.CloudServerCacheManager) INFO 	Reset all cloud server data
2019-10-02 14:08:16,970 [main] (imagestudio.ImageStudioApp) INFO 	3 valid license
2019-10-02 14:08:16,989 [main] (image.agent.AgentsManager) INFO 	Init the agent
2019-10-02 14:08:17,046 [IOS bridge init] (ios.usbmux.PListProtocol) WARN 	Cannot identify all iOS device properties of device: eaeabcd574ece9703b200ed0f880c30467564205 Full properties list is printed in TRACE level
2019-10-02 14:08:17,064 [IOS bridge init] (ios.usbmux.UsbMuxClient) INFO 	Initializing connection to Apple Mobile Device service
2019-10-02 14:08:17,076 [MuxListening 127.0.0.1:27015] (iphone.iosbridge.IOSBridgeManager) DEBUG	Notification device connect: eaeabcd574ece9703b200ed0f880c30467564205
2019-10-02 14:08:17,077 [MuxListening 127.0.0.1:27015] (device.manager.DeviceManager) WARN 	New connected device eaeabcd574ece9703b200ed0f880c30467564205 wasn't found in DeviceManager list
2019-10-02 14:08:17,301 [pool-2-thread-1] (experitest.licenseutil.CommunityLicenseUtils) DEBUG	Connection status: 200 OK
2019-10-02 14:08:17,397 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	3 init look and feel
2019-10-02 14:08:17,930 [AWT-EventQueue-0] (experitest.device.DeviceUtils) INFO 	start static
2019-10-02 14:08:17,930 [AWT-EventQueue-0] (experitest.device.DeviceUtils) INFO 	finish static
2019-10-02 14:08:18,834 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	Load application end
2019-10-02 14:08:18,935 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) ERROR	Cannot hide splash screen
com.install4j.api.launcher.SplashScreen$ConnectionException: no splash screen available
	at com.install4j.api.launcher.SplashScreen.hide(SplashScreen.java:48)
	at imagestudio.ImageStudioApp.startupLow(ImageStudioApp.java:299)
	at imagestudio.ImageStudioApp.startup(ImageStudioApp.java:261)
	at org.jdesktop.application.Application$1.run(Application.java:171)
	at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
	at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
	at java.awt.EventQueue.access$500(EventQueue.java:97)
	at java.awt.EventQueue$3.run(EventQueue.java:709)
	at java.awt.EventQueue$3.run(EventQueue.java:703)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:76)
	at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
	at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
	at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
	at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
	at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
	at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
	at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
2019-10-02 14:08:18,938 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	4 load application frame
2019-10-02 14:08:18,945 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	4 manage first launch
2019-10-02 14:08:19,038 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	5 init resource center
2019-10-02 14:08:19,039 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	5 init tray manager
2019-10-02 14:08:19,039 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	Load time: 5 sec.
2019-10-02 14:08:19,042 [imp-smpl-apps] (experitest.imagestudio.DemoApplicationsUtils) DEBUG	Version in file: 12.9.5840 Version installed: 12.9.5840
2019-10-02 14:08:19,078 [init-android-device-manager] (device.manager.AndroidDeviceManager) DEBUG	
2019-10-02 14:08:19,117 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	create new adb bridge: 127.0.0.1:5037
2019-10-02 14:08:19,117 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	init adb bridge configuration
2019-10-02 14:08:19,119 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	Create local bridge /Applications/AppiumStudio/bin/adb/adb
2019-10-02 14:08:19,140 [IOS bridge init] (ios.profile.ProvisionProfileInfo) DEBUG	found provision profile ProvisionProfileInfo{name='iOS Team Provisioning Profile: *', team='97DXWGRCGZ', UDID='07ea3ca2-e756-432b-b93a-1242bb3e8124', certificates='MIIFojCCBIqgAwIBAgIIPMWH9...", appId='Cards', bundleId='97DXWGRCGZ.*', filename='07ea3ca2-e756-432b-b93a-1242bb3e8124.mobileprovision', dev='true'}
2019-10-02 14:08:19,141 [ForkJoinPool.commonPool-worker-1] (ios.profile.ProvisionProfileInfo) DEBUG	found provision profile ProvisionProfileInfo{name='iOS Team Provisioning Profile: *', team='97DXWGRCGZ', UDID='ef6b4454-3a44-4b51-969a-92d65139674e', certificates='MIIFojCCBIqgAwIBAgIIPMWH9...", appId='Cards', bundleId='97DXWGRCGZ.*', filename='ef6b4454-3a44-4b51-969a-92d65139674e.mobileprovision', dev='true'}
2019-10-02 14:08:19,184 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	Create bridge
2019-10-02 14:08:19,225 [pool-10-thread-1] (device.manager.AndroidDeviceManager) DEBUG	Connect: 1115fb3a142a3005 online: true
2019-10-02 14:08:19,227 [pool-10-thread-1] (device.manager.DeviceManager) WARN 	New connected device 1115fb3a142a3005 wasn't found in DeviceManager list
2019-10-02 14:08:19,251 [IOS bridge init] (ios.profile.IosCodeSigningConfUtils) DEBUG	got signing identities:
2019-10-02 14:08:19,259 [IOS bridge init] (ios.profile.ProfileManager) INFO 	Total number of provision profiles loaded: 0 , total time: 186 [ms]
2019-10-02 14:08:19,690 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	Wait for device list
2019-10-02 14:08:19,690 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	127.0.0.1: Wait for device list, timeout: 7000
2019-10-02 14:08:19,690 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	127.0.0.1: Wait for device list done
2019-10-02 14:08:19,690 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	Init bridge connect: true
2019-10-02 14:08:23,497 [AWT-EventQueue-0] (imagestudio.actions.AddDeviceAction) INFO 	Action: Add Device
2019-10-02 14:08:24,464 [IPhoneUtils.MyLoggerFromNative] (ios.IphoneUtils.MyLoggerFromNative) INFO 	MyLoggerFromNative started
2019-10-02 14:08:24,579 [SwingWorker-pool-9-thread-3] (device.ios.IphoneUtils) INFO 	Getting device properties from eaeabcd574ece9703b200ed0f880c30467564205
2019-10-02 14:08:24,794 [SwingWorker-pool-9-thread-3] (device.manager.DeviceManager) DEBUG	Getting the list of all the iOS deviceInfos that are not presented from cloud server.
2019-10-02 14:08:24,807 [SwingWorker-pool-9-thread-3] (imagestudio.IPhoneAddDialog) INFO 	Device Information
Name: quanti - iPhone
S/N: eaeabcd574ece9703b200ed0f880c30467564205
OS: iOS
Manufacture: Apple
Model: iPhone SE
Version: 13.0
Screen size: Unknown
Connected to: 127.0.0.1:27015

2019-10-02 14:08:24,893 [SwingWorker-pool-9-thread-4] (ios.profile.IosCodeSigningConfUtils) ERROR	Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 14:08:24,894 [SwingWorker-pool-9-thread-4] (device.ios.GenericIPhoneDeviceUtils) INFO 	No profile was found for: eaeabcd574ece9703b200ed0f880c30467564205, will try to get it from the cloud
2019-10-02 14:08:24,948 [SwingWorker-pool-9-thread-4] (ios.profile.IosCodeSigningConfUtils) ERROR	Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 14:08:24,948 [SwingWorker-pool-9-thread-4] (imagestudio.IPhoneAddDialog) WARN 	Cannot enable full control mode for eaeabcd574ece9703b200ed0f880c30467564205
com.experitest.device.ios.profile.NoWorldWideCertificateException: Apple Worldwide Developer Relations Certification Authority doesn't exist
	at com.experitest.device.ios.profile.IosCodeSigningConfUtils.verifyWorldWideCert(IosCodeSigningConfUtils.java:256)
	at com.experitest.device.ios.profile.ProfileManager.certificatesVerification(ProfileManager.java:761)
	at com.experitest.device.ios.profile.ProfileManager.findBestProfile(ProfileManager.java:578)
	at com.experitest.device.ios.profile.ProfileManager.findBestProfile(ProfileManager.java:571)
	at com.experitest.device.ios.profile.ProfileManager.findBestProfile(ProfileManager.java:565)
	at imagestudio.IPhoneAddDialog$8.doInBackground(IPhoneAddDialog.java:528)
	at imagestudio.IPhoneAddDialog$8.doInBackground(IPhoneAddDialog.java:510)
	at javax.swing.SwingWorker$1.call(SwingWorker.java:295)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at javax.swing.SwingWorker.run(SwingWorker.java:334)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
2019-10-02 14:08:26,282 [AWT-EventQueue-0] (imagestudio.RegisterIOSDeviceDialog$2) DEBUG	Action: configureProfileButton
2019-10-02 14:08:27,524 [AWT-EventQueue-0] (panels.ios.ProfileImportDialog$5) DEBUG	Action: RegisterDevAccount
2019-10-02 14:08:27,590 [AWT-EventQueue-0] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Created RegisterDevAccountPanel:login state
2019-10-02 14:08:37,798 [SwingWorker-pool-9-thread-3] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Getting listTeams for appleId ios@quanti.cz
2019-10-02 14:08:37,800 [SwingWorker-pool-9-thread-3] (profile.devportal.DevPortalController) DEBUG	Trying to get list teams of ios@quanti.cz
2019-10-02 14:08:40,418 [SwingWorker-pool-9-thread-3] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Got listTeams for appleId ios@quanti.cz
2019-10-02 14:08:40,419 [SwingWorker-pool-9-thread-3] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Shout down progress bar 
2019-10-02 14:08:41,909 [SwingWorker-pool-9-thread-5] (profile.devportal.DevPortalController) INFO 	Will add apple account: ios@quanti.cz: 97DXWGRCGZ
2019-10-02 14:08:45,402 [SwingWorker-pool-9-thread-5] (profile.devportal.DevPortalController) ERROR	Initial CSR failed
xign.client.execption.AppleServiceException: Bad response from server.
200: OK
Server says: You already have a current iOS Development certificate or a pending certificate request. (7460).
	at xign.client.entity.AppleServiceResponse.putRawResponse(AppleServiceResponse.java:49)
	at xign.client.AppleDeveloperPortalClient.extractAppleServiceResponse(AppleDeveloperPortalClient.java:538)
	at xign.client.AppleDeveloperPortalClient.sendRequest(AppleDeveloperPortalClient.java:448)
	at xign.client.AppleDeveloperPortalClient.sendRequest(AppleDeveloperPortalClient.java:336)
	at xign.client.entity.certificate.XCCertificateProvider.submitDevelopmentCSR(XCCertificateProvider.java:72)
	at xign.client.entity.certificate.XCCertificateProvider.submitDevelopmentCSR(XCCertificateProvider.java:62)
	at com.experitest.device.ios.profile.devportal.DevPortalController.submitDevelopmentCSR(DevPortalController.java:260)
	at com.experitest.device.ios.profile.devportal.DevPortalController.getAdpCertificatePrivateKeyPair(DevPortalController.java:205)
	at com.experitest.device.ios.profile.devportal.DevPortalController.addAccount(DevPortalController.java:89)
	at imagestudio.panels.ios.instrumentation.RegisterDevAccountPanel$RegisterAccountController.addAccount(RegisterDevAccountPanel.java:677)
	at imagestudio.panels.ios.instrumentation.RegisterDevAccountPanel$RegisterAccountController.handleAddAccount(RegisterDevAccountPanel.java:636)
	at imagestudio.panels.ios.instrumentation.RegisterDevAccountPanel$RegisterAccountController.registerActionPerformed(RegisterDevAccountPanel.java:604)
	at imagestudio.panels.ios.instrumentation.RegisterDevAccountPanel$RegisterAccountController.operationPerformed(RegisterDevAccountPanel.java:482)
	at com.experitest.lcmt.form.controller.FormOperation.operationPerformed(FormOperation.java:27)
	at imagestudio.panels.ios.instrumentation.RegisterDevAccountPanel$TeamsPanel$1$1.doInBackground(RegisterDevAccountPanel.java:404)
	at javax.swing.SwingWorker$1.call(SwingWorker.java:295)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at javax.swing.SwingWorker.run(SwingWorker.java:334)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
2019-10-02 14:08:55,158 [SwingWorker-pool-9-thread-5] (device.ios.DevPortalHandlerImpl) DEBUG	Got respond from the user - chosen to revoke the cert Name:iOS Development: Marek Polcak, CertificateId:44N86FBDL3
2019-10-02 14:08:56,671 [SwingWorker-pool-9-thread-5] (devportal.accounts.AppleAccountInfo) INFO 	Created team dir at: /Users/quantitesting/appiumstudio/apple-accounts/ios@quanti.cz/97DXWGRCGZ
2019-10-02 14:08:56,880 [SwingWorker-pool-9-thread-5] (devportal.accounts.AppleAccountInfo) INFO 	Created cert dir for team:ios@quanti.cz:97DXWGRCGZ at: /Users/quantitesting/appiumstudio/apple-accounts/ios@quanti.cz/97DXWGRCGZ/keys
2019-10-02 14:08:56,912 [SwingWorker-pool-9-thread-5] (devportal.accounts.AppleAccountManager) INFO 	Account: ios@quanti.cz:97DXWGRCGZ added.
2019-10-02 14:08:56,915 [SwingWorker-pool-9-thread-5] (devportal.clients.DevportalClientsManager) INFO 	Client for ios@quanti.cz:97DXWGRCGZ added.
2019-10-02 14:08:58,351 [AWT-EventQueue-0] (ios.instrumentation.ImportIosDeveloperProfile$2) DEBUG	Action: okButton
2019-10-02 14:09:07,029 [AWT-EventQueue-0] (panels.ios.ProfileImportDialog$2) DEBUG	Action: ImportButton
2019-10-02 14:09:07,054 [AWT-EventQueue-0] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Created RegisterDevAccountPanel:login after registration state
2019-10-02 14:09:08,743 [AWT-EventQueue-0] (ios.instrumentation.ImportIosDeveloperProfile$2) DEBUG	Action: okButton
2019-10-02 14:09:09,711 [AWT-EventQueue-0] (ios.instrumentation.ImportIosDeveloperProfile$3) DEBUG	Action: cancelButton
2019-10-02 14:09:10,797 [AWT-EventQueue-0] (panels.ios.ProfileImportDialog$4) DEBUG	Action: closeButton
2019-10-02 14:09:10,904 [AWT-EventQueue-0] (ios.profile.IosCodeSigningConfUtils) ERROR	Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 14:09:10,905 [AWT-EventQueue-0] (imagestudio.IPhoneAddDialog) WARN 	com.experitest.device.ios.profile.NoWorldWideCertificateException: Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 14:09:14,573 [AWT-EventQueue-0] (imagestudio.IPhoneAddDialog$6) DEBUG	Action: cancelButton
2019-10-02 14:09:17,501 [AWT-EventQueue-0] (app.frame.ImageStudioView$21) DEBUG	Action: logsFolderItem

This is problem while communicating to Apple site after Apple ID is provisioned. The provisioning apple id did not work properly.

I suggest you to, remove the provisioning profile again , uninstall and and install the latest Appium Studio and try again. if it still does not work again just paste the a clean Appium log.

I just want to make sure you attempt things one more time…

====================================================================
2019-10-02 14:39:11,864 [main] (imagestudio.ImageStudioApp) INFO 	1 start
2019-10-02 14:39:11,864 [main] (imagestudio.ImageStudioApp) INFO 	1 exception handler set
2019-10-02 14:39:13,239 [main] (experitest.licenseutil.CommunityLicenseUtils) DEBUG	Connection status: 200 OK
2019-10-02 14:39:13,264 [main] (cloudserver.cache.CloudServerCacheManager) INFO 	Reset all cloud server data
2019-10-02 14:39:13,304 [main] (imagestudio.ImageStudioApp) INFO 	2 valid license
2019-10-02 14:39:13,306 [main] (image.agent.AgentsManager) INFO 	Init the agent
2019-10-02 14:39:13,376 [IOS bridge init] (ios.usbmux.PListProtocol) WARN 	Cannot identify all iOS device properties of device: eaeabcd574ece9703b200ed0f880c30467564205 Full properties list is printed in TRACE level
2019-10-02 14:39:13,407 [IOS bridge init] (ios.usbmux.UsbMuxClient) INFO 	Initializing connection to Apple Mobile Device service
2019-10-02 14:39:13,420 [MuxListening 127.0.0.1:27015] (iphone.iosbridge.IOSBridgeManager) DEBUG	Notification device connect: eaeabcd574ece9703b200ed0f880c30467564205
2019-10-02 14:39:13,420 [MuxListening 127.0.0.1:27015] (device.manager.DeviceManager) WARN 	New connected device eaeabcd574ece9703b200ed0f880c30467564205 wasn't found in DeviceManager list
2019-10-02 14:39:13,609 [pool-2-thread-1] (experitest.licenseutil.CommunityLicenseUtils) DEBUG	Connection status: 200 OK
2019-10-02 14:39:13,790 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	3 init look and feel
2019-10-02 14:39:14,420 [AWT-EventQueue-0] (experitest.device.DeviceUtils) INFO 	start static
2019-10-02 14:39:14,420 [AWT-EventQueue-0] (experitest.device.DeviceUtils) INFO 	finish static
2019-10-02 14:39:15,452 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	Load application end
2019-10-02 14:39:15,667 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) ERROR	Cannot hide splash screen
com.install4j.api.launcher.SplashScreen$ConnectionException: no splash screen available
	at com.install4j.api.launcher.SplashScreen.hide(SplashScreen.java:48)
	at imagestudio.ImageStudioApp.startupLow(ImageStudioApp.java:299)
	at imagestudio.ImageStudioApp.startup(ImageStudioApp.java:261)
	at org.jdesktop.application.Application$1.run(Application.java:171)
	at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
	at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
	at java.awt.EventQueue.access$500(EventQueue.java:97)
	at java.awt.EventQueue$3.run(EventQueue.java:709)
	at java.awt.EventQueue$3.run(EventQueue.java:703)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:76)
	at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
	at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
	at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
	at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
	at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
	at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
	at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
2019-10-02 14:39:15,671 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	5 load application frame
2019-10-02 14:39:15,676 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	5 manage first launch
2019-10-02 14:39:15,772 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	5 init resource center
2019-10-02 14:39:15,773 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	5 init tray manager
2019-10-02 14:39:15,773 [AWT-EventQueue-0] (imagestudio.ImageStudioApp) INFO 	Load time: 5 sec.
2019-10-02 14:39:15,775 [imp-smpl-apps] (experitest.imagestudio.DemoApplicationsUtils) DEBUG	Version in file: 12.9.5840 Version installed: 12.9.5840
2019-10-02 14:39:15,813 [init-android-device-manager] (device.manager.AndroidDeviceManager) DEBUG	
2019-10-02 14:39:15,834 [IOS bridge init] (ios.profile.ProfileManager) INFO 	Total number of provision profiles loaded: 0 , total time: 40 [ms]
2019-10-02 14:39:15,859 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	create new adb bridge: 127.0.0.1:5037
2019-10-02 14:39:15,859 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	init adb bridge configuration
2019-10-02 14:39:15,861 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	Create local bridge /Applications/AppiumStudio/bin/adb/adb
2019-10-02 14:39:15,921 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	Create bridge
2019-10-02 14:39:16,424 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	Wait for device list
2019-10-02 14:39:16,424 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	127.0.0.1: Wait for device list, timeout: 7000
2019-10-02 14:39:16,424 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	127.0.0.1: Wait for device list done
2019-10-02 14:39:16,424 [Init Local ADB Bridge] (device.manager.AndroidDeviceManager) DEBUG	Init bridge connect: true
2019-10-02 14:39:20,131 [AWT-EventQueue-0] (imagestudio.actions.AddDeviceAction) INFO 	Action: Add Device
2019-10-02 14:39:21,878 [IPhoneUtils.MyLoggerFromNative] (ios.IphoneUtils.MyLoggerFromNative) INFO 	MyLoggerFromNative started
2019-10-02 14:39:22,011 [SwingWorker-pool-9-thread-3] (device.ios.IphoneUtils) INFO 	Getting device properties from eaeabcd574ece9703b200ed0f880c30467564205
2019-10-02 14:39:22,395 [SwingWorker-pool-9-thread-3] (device.manager.DeviceManager) DEBUG	Getting the list of all the iOS deviceInfos that are not presented from cloud server.
2019-10-02 14:39:22,409 [SwingWorker-pool-9-thread-3] (imagestudio.IPhoneAddDialog) INFO 	Device Information
Name: quanti - iPhone
S/N: eaeabcd574ece9703b200ed0f880c30467564205
OS: iOS
Manufacture: Apple
Model: iPhone SE
Version: 13.0
Screen size: Unknown
Connected to: 127.0.0.1:27015

2019-10-02 14:39:22,530 [SwingWorker-pool-9-thread-4] (ios.profile.IosCodeSigningConfUtils) ERROR	Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 14:39:22,530 [SwingWorker-pool-9-thread-4] (device.ios.GenericIPhoneDeviceUtils) INFO 	No profile was found for: eaeabcd574ece9703b200ed0f880c30467564205, will try to get it from the cloud
2019-10-02 14:39:22,598 [SwingWorker-pool-9-thread-4] (ios.profile.IosCodeSigningConfUtils) ERROR	Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 14:39:22,599 [SwingWorker-pool-9-thread-4] (imagestudio.IPhoneAddDialog) WARN 	Cannot enable full control mode for eaeabcd574ece9703b200ed0f880c30467564205
com.experitest.device.ios.profile.NoWorldWideCertificateException: Apple Worldwide Developer Relations Certification Authority doesn't exist
	at com.experitest.device.ios.profile.IosCodeSigningConfUtils.verifyWorldWideCert(IosCodeSigningConfUtils.java:256)
	at com.experitest.device.ios.profile.ProfileManager.certificatesVerification(ProfileManager.java:761)
	at com.experitest.device.ios.profile.ProfileManager.findBestProfile(ProfileManager.java:578)
	at com.experitest.device.ios.profile.ProfileManager.findBestProfile(ProfileManager.java:571)
	at com.experitest.device.ios.profile.ProfileManager.findBestProfile(ProfileManager.java:565)
	at imagestudio.IPhoneAddDialog$8.doInBackground(IPhoneAddDialog.java:528)
	at imagestudio.IPhoneAddDialog$8.doInBackground(IPhoneAddDialog.java:510)
	at javax.swing.SwingWorker$1.call(SwingWorker.java:295)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at javax.swing.SwingWorker.run(SwingWorker.java:334)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
2019-10-02 14:39:24,716 [AWT-EventQueue-0] (imagestudio.RegisterIOSDeviceDialog$2) DEBUG	Action: configureProfileButton
2019-10-02 14:39:25,931 [AWT-EventQueue-0] (panels.ios.ProfileImportDialog$2) DEBUG	Action: ImportButton
2019-10-02 14:39:26,001 [AWT-EventQueue-0] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Created RegisterDevAccountPanel:login state
2019-10-02 14:39:27,388 [AWT-EventQueue-0] (ios.instrumentation.ImportIosDeveloperProfile$2) DEBUG	Action: okButton
2019-10-02 14:39:41,500 [AWT-EventQueue-0] (panels.ios.ProfileImportDialog$2) DEBUG	Action: ImportButton
2019-10-02 14:39:41,522 [AWT-EventQueue-0] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Created RegisterDevAccountPanel:login state
2019-10-02 14:39:42,786 [AWT-EventQueue-0] (ios.instrumentation.ImportIosDeveloperProfile$2) DEBUG	Action: okButton
2019-10-02 14:39:54,005 [SwingWorker-pool-9-thread-8] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Getting listTeams for appleId ios@quanti.cz
2019-10-02 14:39:54,006 [SwingWorker-pool-9-thread-8] (profile.devportal.DevPortalController) DEBUG	Trying to get list teams of ios@quanti.cz
2019-10-02 14:39:56,291 [SwingWorker-pool-9-thread-8] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Got listTeams for appleId ios@quanti.cz
2019-10-02 14:39:56,292 [SwingWorker-pool-9-thread-8] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Shout down progress bar 
2019-10-02 14:40:13,674 [SwingWorker-pool-9-thread-9] (profile.devportal.DevPortalController) INFO 	Will add apple account: ios@quanti.cz: 97DXWGRCGZ
2019-10-02 14:40:17,211 [SwingWorker-pool-9-thread-9] (devportal.accounts.AppleAccountInfo) INFO 	Created team dir at: /Users/quantitesting/appiumstudio/apple-accounts/ios@quanti.cz/97DXWGRCGZ
2019-10-02 14:40:17,339 [SwingWorker-pool-9-thread-9] (devportal.accounts.AppleAccountInfo) INFO 	Created cert dir for team:ios@quanti.cz:97DXWGRCGZ at: /Users/quantitesting/appiumstudio/apple-accounts/ios@quanti.cz/97DXWGRCGZ/keys
2019-10-02 14:40:17,367 [SwingWorker-pool-9-thread-9] (devportal.accounts.AppleAccountManager) INFO 	Account: ios@quanti.cz:97DXWGRCGZ added.
2019-10-02 14:40:17,370 [SwingWorker-pool-9-thread-9] (devportal.clients.DevportalClientsManager) INFO 	Client for ios@quanti.cz:97DXWGRCGZ added.
2019-10-02 14:40:18,949 [AWT-EventQueue-0] (ios.instrumentation.ImportIosDeveloperProfile$2) DEBUG	Action: okButton
2019-10-02 14:40:30,501 [AWT-EventQueue-0] (panels.ios.ProfileImportDialog$5) DEBUG	Action: RegisterDevAccount
2019-10-02 14:40:30,531 [AWT-EventQueue-0] (ios.instrumentation.RegisterDevAccountPanel) DEBUG	Created RegisterDevAccountPanel:login after registration state
2019-10-02 14:40:32,644 [AWT-EventQueue-0] (ios.instrumentation.ImportIosDeveloperProfile$3) DEBUG	Action: cancelButton
2019-10-02 14:40:36,590 [AWT-EventQueue-0] (panels.ios.ProfileImportDialog$4) DEBUG	Action: closeButton
2019-10-02 14:40:36,691 [AWT-EventQueue-0] (ios.profile.IosCodeSigningConfUtils) ERROR	Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 14:40:36,692 [AWT-EventQueue-0] (imagestudio.IPhoneAddDialog) WARN 	com.experitest.device.ios.profile.NoWorldWideCertificateException: Apple Worldwide Developer Relations Certification Authority doesn't exist
2019-10-02 14:40:40,157 [AWT-EventQueue-0] (imagestudio.IPhoneAddDialog$6) DEBUG	Action: cancelButton
2019-10-02 14:40:42,902 [AWT-EventQueue-0] (app.frame.ImageStudioView$21) DEBUG	Action: logsFolderItem

Please try to update to latest version of iTunes .

worked it out… did not realize how old this Mac was. Solution was to download new certificate https://developer.apple.com/support/expiration/

Thanks for u.dating the thread