Failed to connect to license server error

#1

Hi ,

I’m facing “failed to connect to license server error” issue,Please advise.

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#2

Please paste the screenshot of the error

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#3

connection

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#4

Communication to License server is not fine.

Please check the log files, (Navigate to Menu , Help -> Open Logs Folder). Open the log file Appium* , you should get a connectivity failure error. Please paste the ip or server name here so that I can check out the problem.

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#5

when selecting Help option from menu, I still get “failed to connect to license server error”

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#6

Please search for Appium Studio*.log file in your machine , in my windows box its located in c:\users<USER>\AppData\Roaming\appiumstudio.

You will see following error -

main] (experitest.licenseutil.CommunityLicenseMgr) ERROR Failed to receive respond from license server
java.net.UnknownHostException: mhpfsdcush.execute-api.us-east-2.amazonaws.com

Try to ping - mhpfsdcush.execute-api.us-east-2.amazonaws.com from you box.

I am able to ping

If you are not able to ping (which is most likely the case) you will have to talk to you network team to sort this problem with your network team.

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#7

hi ,

I am able to ping this [mhpfsdcush.execute-api.us-east-2.amazonaws.com] from my machine,

but I couldn’t share my IP or machine name detail due to security reason,

Could you please provide any solution?

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#8

Hi ,

I have got below log error message,

Product name: AppiumStudio
Appdir path: C:\Users\xxxxxxx\AppData\Roaming\appiumstudio
2019-07-08 02:07:01,678 [main] (experitest.licenseutil.e) ERROR Could not connect to license server
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Unknown Source)
at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)
at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)
at sun.security.ssl.Handshaker.processLoop(Unknown Source)
at sun.security.ssl.Handshaker.process_record(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)
at com.experitest.licenseutil.e.v(MyApplication:103)
at com.experitest.licenseutil.d.cL(MyApplication:92)
at com.experitest.licenseutil.d.init(MyApplication:65)
at com.experitest.licenseutil.c.cJ(MyApplication:32)
at com.experitest.Headless.a(MyApplication:465)
at imagestudio.cR.call(MyApplication:175)
at imagestudio.cR.call(MyApplication:133)
at com.experitest.utils.T.a(MyApplication:97)
at imagestudio.ImageStudioApp.main(MyApplication:133)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:65)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:101)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:26)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.validator.PKIXValidator.doBuild(Unknown Source)
at sun.security.validator.PKIXValidator.engineValidate(Unknown Source)
at sun.security.validator.Validator.validate(Unknown Source)
at sun.security.ssl.X509TrustManagerImpl.validate(Unknown Source)
at sun.security.ssl.X509TrustManagerImpl.checkTrusted(Unknown Source)
at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)
… 29 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.provider.certpath.SunCertPathBuilder.build(Unknown Source)
at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(Unknown Source)
at java.security.cert.CertPathBuilder.build(Unknown Source)
… 35 more
"
could you please check and provide the solution?

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#9

I mailed you from my email id. Please attach the fill log file as a reply to that mail

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