Unable to connect cloud devices in mac

When I connect Cloud devices here it seems on the reserve window that I m using but the device is not displaying also in device list it shows add a new device, but in reserve it shows device is connected

can you share your user id in the cloud? your email address?

p816278@mvrht.net for cloud login i used this email id,
Also i am unable to connect the ios and android device as well

Still I didnt receive a solution from your side

Hi, I did some explorations

I’ll recommend you to upgrade your appium studio version to the latest version.

I wasn’t able identify any specific issue.

can you please share with me log files if you still encounter the issue after you upgrade?